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Amazon error code 20015

Image fetch flap (stale media task)

Advisory — verify before spending time on it
What it means

Your image file type isn't supported. Image must use HTTP or HTTPS protocol (not FTP or ‘file’) and be in JPEG, TIFF, PNG or non-animated GIF format (JPEG preferred). Use RGB or CMYK color (RGB preferred). Images should be clear, unpixelated, at least 72 dpi, and between 1,000 and 10,000 pixels on t

How to fix it

No action. Amazon periodically retries an old failed media submission and re-emits this, then clears it within hours. Verified 2026-08-24 on B08GDF71MG: all four current image attributes are valid Amazon-hosted JPEGs (1600x1600+), listing DISCOVERABLE+BUYABLE throughout, every occurrence self-closed. Only escalate if it stays OPEN more than 48h or the listing loses BUYABLE.

Who usually owns the fix

Amazon (raise it with your vendor manager — this one is not fixable from your side)

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